Pay online using the THA Service Portal
You can use our new online service portal to access THA services, pay rent and file maintenance requests at a THA property, or get in touch with your Housing Specialist if you are a voucher holder.
How to Register
Important: To create your account, you must have a valid email address. You can register for a free email account at one of the following websites:
To Register for the THA Service Portal:
- Go to: portal.tacomahousing.org
- Select “Resident Login.”
- Select “Click here to register” under the Sign In button.
- Enter your Registration Code found on your May 2024 rent statement in the top right-hand corner.
- If you cannot locate your code, you can fill out our Registration Code Request Form.
- Complete all fields for Personal Details and Account Information.
- The name and Social Security number (SSN) must be for the Head of Household.
- Read and accept the Terms and Conditions.
- Select “Register.”
After you have selected “Register,” you will be logged into the portal.
If you need help accessing the portal, you can reach out to your property manager or Housing Specialist.
Change of Circumstances
You can request to add or remove someone by completing the online Change of Circumstances form. Except for birth, adoption or court-awarded custody of a child; you must get THA and landlord approval to add someone to your household.
Reasonable Accommodation
THA will reasonably accommodate the needs of people with disabilities. Please ask for help if you have a disability and need assistance to comply with your program obligations or use our services. Perhaps you need us to modify a rule, change your THA apartment, or change how we communicate with you. If so, THA will try to accommodate you.
Porting Out
A tenant-based housing choice voucher (HCV) is portable. This means that a family with a voucher can take it with them when they move and use it to help pay the rent on their next home or apartment. If eligible, the family can even take the voucher to another state. This portability is one of the important advantages of the Housing Choice Voucher (HCV) Program. Project-based vouchers are not portable.