Client Support & Empowerment

The Department of Client Support & Empowerment is responsible for designing, providing and evaluating an array of human services.

Programs to help families prosper

We provide services to help families prosper. These include programs to help clients further their education, find employment or increase their earnings, build assets, and stabilize their housing.

  • Individualized coaching to residents depending on their unique goals
  • On-site programming and resources to residents living at THA communities
  • Work with residents who are interested in resident-led programs and events, providing resources for neighbors to engage with each other

Case management services

We provide services to help families succeed as tenants in our housing programs, to recover from homelessness, domestic violence or other trauma and to stabilize families. To this end, we seek to provide holistic case management. We do so in partnership with a wide variety of service partners.

  • Connections to resources including but not limited to
    • Local food banks
    • Rent & Security Deposit Assistance
    • Utility, Internet, & Phone Services
    • Medical & Dental Care
    • Transportation Assistance
    • Clothing Banks
  • Applying for DSHS Benefits
  • Northwest Furniture Bank referrals & Household Item Assistance
  • Updates on Local Events and Activities
  • Help with THA paperwork and processes
  • Support in Property Management and Rental Assistance
  • Employment & Education Assistance
  • VAWA navigation & Support
  • Tenant & Other Legal Rights
  • Mental Health Support & Referrals
  • School Supplies for all Ages
  • Holiday or Birthday Gifts for Kids

Learn More

For more information on our Client Support & Empowerment services, please use the links below:

Client Support and Empowerment (CSE) Programming

CSE SupportsAreas of FocusOpen toOfferingsKey CSE Contact
Family Self- Sufficiency (FSS)Asset building       All households receiving a subsidy by Tacoma Housing Authority  Mid-long term level of client & staff engagement;
$ incentives for reaching goals;
Financial & employment coaching;
Individual goal-setting & planning;
Connections to community resources;
Income Supports		Robert Lewis, Program supervisor:
Employment SupportsEmployment readiness       Barrier removal  All households served by Tacoma Housing authority  Community connections to employment resources;
Job opportunities;
Readiness skills (resume building, interview practice…etc.) 		Caroline Cabellon, Program Manager:
General ServicesBarrier Removal   Voucher-holders primarily & households at THA properties for Senior & Disabled   Immediate, near-term client & staff engagement;
Community connections to resources;
Crisis mitigation 		Kye Hillig, Program Supervisor:

Robert Lewis, Program supervisor:
2GenAsset Building      Barrier Removal    Community Building  Households who live at THA-managed family properties  (Salishan, Bay Terrace, Bergerson, Hillside, The Rise, Dixon Village) Mid-term level of client & staff engagement;
$ incentives for reaching goals;
Family goal-setting & coaching;
Connections to community resources;
Youth supports & programming 		Kye Hillig, Program Supervisor:

Robert Lewis, Program supervisor:    
Children’s Savings AccountAsset Building       Anyone age 18 and younger who live at a THA-managed property (Salishan, Bay Terrace, Bergerson, Hillside, Dixon Village, Arlington Drive, S&D buildings)  Near – long term level of client engagement;
$ incentives for completing high school & enrolling into a postsecondary program;
Connections to college-navigation resources 		Amy Van, Project Manager:
THA Client Support & Empowerment (CSE) ProgrammingDownload